The ugly situation at EOTech is now well-documented. EOTech and their parent company L3 Communications are in a tough spot of their own making. The company settled a fraud suit brought by the feds for $25.6 million. The primary complaint was thermal drift whereby the zero position may shift during changes in ambient temperatures. Imagine your life on the line and wondering if your zero is true….
I have an EOTech 512 that I bought in 2009. I had stopped using it primarily because I just prefer Aimpoint (and the new Trijicon MRO) but also because the unit was experiencing some deterioration in the battery compartment and a fading of the reticle (not getting as bright as it did when new). I assumed the two were related and intended to send it for repair.
Refund
The wave of bad press had me wondering if I should just junk it. I certainly did not want to sell it to someone else considering it was damaged goods. Even if repaired I wouldn’t feel good about selling someone a defensive tool that might be drift off zero by 4 MOA.
When news of the consumer refund broke the direction was clear. I completed the EOTech Return Authorization Request entering a refund request amount of $399. I keep all my receipts for guns and optics and still had the original receipt so I knew the exact price. The refund requirements are not clearly identified anywhere that I found so I wasn’t sure whether or not mine would be approved. Less than one hour later I received the following email (below).
It will be curious to see how much this fiasco hurts EOTech. Start off with a $25.6 million settlement, add in all of the consumer refunds, plus the expected drop in sales and the cost must be staggering.
I do have to commend them for standing up, admitting fault, and fixing it. It isn’t being knocked down, it is how you get up. Hmm, $399 will cover two NFA stamps….
Dear Customer,
Your refund request has been received and approved. Please follow the instructions below for returning your optic and obtaining a refund.
Due to Shipping regulations please remove and discard all batteries prior to shipping
MPO and HHS product must include both components
EOTech will add 15.00 return shipping on to your refund amount. We will process your refund request as soon as possible.
Refund Checklist
In order to process your refund we must have included in the return:
- This email authorization printed and enclosed
- Your printed Refund Request enclosed
- Your matching HWS product enclosed
Please Mark and Ship your product to:
EOTECH REFUNDS
1201 E Ellsworth Rd
Ann Arbor MI 48108
(Save your USPS tracking information to serve as proof of arrival while your refund is being processed)
Sincerely,
Customer Service- Refund
EoTech – an L- 3 Communications Company
Website Address: www.eotech-inc.com
Mike Coker
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Mike, can they be fixed if one chooses to go for repair or upgrade? As you know from past posts I’m partial to the EoTech..but I would rather hear it can or cannot be fixed here than from their customer service. I have 2 left over from trips to the desert and am on the fence about what to do with them. Thanks. Cary
Cary – I don’t know if they can be repaired or not. I figured I would take full retail refund for the one sitting in the safe gathering dust and then decide what to do later. I could always take the money and buy a new one.
Yep, thank you, I guess that’s as good a point as any. I might give one of the new Trijicon a whirl with some of the cash from my 2. I live close by and pass the joint on my way to the Ann Arbor VA, probably just drop them off in person, see if I can weasel a tour of the place out of somebody. Thanks again.
Check received from EOTech on March 19! Sent in about the first of March, received acceptance email from EOTech on March 16.
Received this today. I had mailed back my 512 a few weeks ago.
Dear Customer,
Your return has been received and reviewed at the refund center, and is now being processed for payment. Please allow 3-4 weeks for your payment to arrive. You may check on your refund status after that time by contacting us at re***********@eo***********.com or by phone at 1-888-952-9092.
Sincerely,
EOTech Refunds
Mike, Eotech received mine on Feb 8 2016 (USPS log) but I have not heard from EOTECH at all. When you say a few weeks back, is that consistent with my 6 weeks ?
I happy you have a response, just getting concerned that mine is misplaced. 6 weeks without a red dot is beginning to get to me especially with outdoor shooting is happening now.
Thanks for your response and thanks for the PHONE number, Ill call on Monday !!
Austin
I received my check on March 21 for $527.00.
I never received any correspondence prior to the refund, just had the USPS delivery confirmation.
Good Luck every one !!
Almost April anyone get their Eotech refund yet?
Allegedly some people who filed in December have received checks. I will post when I receive mine.
Well I sent mine in after being approved January 15th. I have some coworkers who sent theirs in in December. None of us have received a refund yet and I have not seen anyone post on line that anyone has received anything.
I sent off for my refund as well. I don’t know that EOTech will ever recover from this unless L3 has very deep pockets. Guess I’m an Aimpoint man now.
Tommy Hessong – you from Portland, TX? My elementary school teacher was a Mr. Hessong. Not a common name.