Consumer Gun Review: Rguns AR complete uppers!

Comments

10 responses to “Consumer Gun Review: Rguns AR complete uppers!”

1. 

   Cliff

   May 15, 2020

   I bought one upper from them during the Sandy Hook times. Rguns isn’t for everyone. I didn’t expect hand holding or “customer service” based on others comments. I ordered. what i wanted and waited for delivery. (I built another AR from parts during the 5 month wait). What I got was exactly what I ordered, for a good price, especially for the times. Their prices were the same during the panic as they were before. The upper I ordered is still the same price 7 years later.

   If you want availability updates, To make changes to your order, or a chatty customer service, I suggest you go elsewhere. If you want a quality product for a reasonable price, you can do a lot worse.

   Reply
2. 

   Brandon mcneill

   August 15, 2016

   Total crap company. They advertise as high end barrels with large price tags. Even after I broke in the barrel with 300 rounds it still shoots 4″ groups. For the money I spent it should be shooting sub MOA. Then when I requested a return the customer service is such crap. I’ve never been treated with such disrespect. If treated my customers this way I’d be out of business tomorrow. They kept blaming me for the issue. I build rifles for a living. If I can’t make a gun shoot it’s the barrel! Don’t buy from them!!!!

   Reply
3. 

   josh

   June 4, 2015

   I ordered a nickel boron lpk from them. Safety selector wasnt coated. Emailed them and i recievwd a nickel boron one 3 days later, without sending back the part. I think their customer service is a lot dif now

   Reply
4. 

   Dave

   May 16, 2013

   DO NOT ORDER FROM THESE GUYS!

   First off, I ordered a complete upper 4 months ago, and it stated in stock. After emailing them numerous times, I got a reply back 5 weeks ago saying it would be shipped in 1-2weeks. Well 5 weeks later no upper, and no replay to again numerous emails.

   So I emailed them basically telling them to stick the upper where the sun doesn’t shine.
   I also took precaution and canceled the debit card I ordered it under and reissued a new one.

   This will keep them from trying to charge me the $100 cancel fee.
   Which I think is bull, because I have waited over 4 months and get no replies from them.

   Oh and don’t try and call them, they won’t answer and it will say their box is full.

   Trust your gut, and read all the complaints on them…….even if you wait 6 months and finally get it eventually, what happens when it doesn’t work and you need service?

   Yeah, that’s right……..you will be stuck with a paper weight!

   Reply
5. 

   mark janusz

   April 26, 2013

   Im having a bulider put one togethere he gets everthing from rguns still waitting on a 20″ bull barrel. Ive been told by the bulider its a different company that makes the barrels? ITS been over two months! when i call the bulider he tells me they tell him two weeks and that haS TURNED TO 5 WEEKS! i DONT KNOW ANYTHING ABOUT RGUNS! THE BULIDER HES A GOOD GUY, WHATS THE NORMAL PRICE ON A AR? DOES RGUNS HAVE DOD CONTRACTS?ALL i KNOW IS THAT RGUNS HAS A BAD REVIEW!! OVER 25 COPLAINTS WITH bbb! IN GENERAL JUST A LOT OF PISSED OFF PEOPLE! SO CAN ANYONE GIVE ME INFO?

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6. 

   hattles

   March 10, 2013

   I placed an order on 2/14/13 for a stripped lower and a 20″ fluted bull barrel qusd block upper and an adjustable stock. Got my order confirmation almost instantly. I changed my mind on the stock and sent an email asking if I could change my order to include an A2 fixed stock. Within 3 hours I recieved a response that said they will cancel my upper & parts order and that I should re-order the upper with the A2 stock. They also indicated that I would not lose my “place in line” with my re-order.

   I have no problem with the way they communicated and will wait and see how the whole transaction ends before I make a final assessment. I’ve read all of the negative comments and reviews as well as the positive ones and it seems that the bulk of the reviews were dated between 2009-10. I also understand human nature…everyone reacts differently and I realize that one negative review can solicit a whole gaggle of haters..whether they have really had any dealings with RGUNS or not.

   Seems their customer service rep could use some serious polishing…but even then…customers can mis-communicate and be just as rude with unreasonable demands and ultimatums. Bottom line is that a good CS representative should be able to handle unreasonable customersand not vice-versa.

   I shoot Benelli shotguns and love them to death but I can’t tell you how many people that have never owned or shot one openly hate them.

   I’m pretty sure that RGUNS products are no different…they’re not Stag Arms, Rock River or Daniel Defense…so they must be bad.

   Reply
7. 

   Brian R

   December 28, 2012

   R Guns BAD! – Placed order for a gun part (AR-15 lower). Received confirmation and a request for FFL information. Dealer forwarded info and did not receive acknowledgement. Several days later I sent email to R Guns requesting confirmation and asked if I could “upgrade” (add a stock). “Sorry no” was the answer. I followed up with no to what? Subsequently my order was cancelled – not my desire or request. Merchant indicated on website don’t call, don’t email, that a $100 fine would be imposed against any customer cancelling an order. I responded to Merchants cancellation email that I didn’t want the order cancelled, they could fill it as initially placed, if they wanted to cancel than I expected them to pay me the $100, as I made other purchases contingent on them fulfilling the contract they had with me. Please fill my order and confirm receipt of the FFL.
   They replied that my order was cancelled because: : “YOU ARE A WACK JOB THAT WHY IT WAS TERMINATED. DUE NOT CALL E MAIL US AGAIN.” Without commenting on the literacy of the management …….. these appear to be low-life people with “0” business ethic, or etiquette. BE WARNED! I do not have any experience with their product but, it can’t justify their behavior.

   Reply
   1. 

      Jeff

      February 22, 2013

      did they end up charging you to have an order cancelled?

      Reply
      1. 

         josh

         June 4, 2015

         No…hes mad because they denied him
         They didnt charge him a dime…..hes an idiot lol

         Reply
   2. 

      john dawsey

      April 12, 2017

      I asked why they had such a bad rep. This is their answer. WOW…unfortunately in the word of now satisfaction some people just can not be
      made happy no matter how hard you try. then with the internet they post
      only 1/2 the what the story is. R GUNS has ben in business for 29 years.
      we will go out of are way to help any customer with any issue. not to say
      we are perfict but some people are just plane nuts. thanks
      This is too funny.

      Reply